Transport options for patients
If you’re finding it difficult to get to your medical appointments, there are several transport services available to help. Some are free or low-cost, and some are volunteer-led – but most require registration in advance.
Good Neighbours CARE
This is often our first recommendation for patients needing transport. Good Neighbours CARE is a volunteer-led service offering support with travel to appointments.
Please note: Patients need to register with them before using the service.
They are also always looking for new volunteer drivers – so if you or someone you know can help, they’d love to hear from you.
Mid Sussex Community Transport
A reliable and friendly transport service, this option is ideal for those who don’t qualify for NHS transport but need affordable help getting to appointments.
There is a small charge, but it is generally less expensive than a taxi.
Visit Community Transport Sussex
Non-Emergency Patient Transport Service (NEPTS)
This NHS service is available only for secondary care appointments and is for patients who have a medical reason that prevents them from using public or private transport.
NEPTS is available for:
- Planned outpatient appointments
- Hospital admissions
- Being discharged home from hospital
- Travel home to Sussex after treatment out of the area
Important: NEPTS has strict eligibility criteria, and you will need to book in advance.
Booking line: 0300 123 9841
(You can book from 3 days before your appointment – please take note of your reference number when booking.)
To cancel: 0300 790 0143
If you’re unsure which service might be right for you, please speak to a member of our reception team who will be happy to help guide you.