Give feedback or make a complaint

We have 3 ways you can contact us if you want to give feedback or make a complaint.


Complete our feedback form (Friends and Family Test (FFT))

This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice.

You’ll be asked to answer a short form which asks you about the experience you’ve had using our services.

This type of feedback is anonymous, which means we will not know who it is from.


Join our Patient Participation Group (PPG)

Our Patient Participation Group allows patients to get involved in what we do in the practice. You can tell us how we can meet your needs as a patient.


NHS Reviews

You can leave detailed reviews about the services you have received at our practice on the NHS website. This feedback is reviewed by the NHS.


Make a formal complaint

Cuckfield medical practice is committed to achieving the highest stands of care for all its patients, service users and their representatives. If mistakes do occur, we need to put them right and prevent them from happening again.

Complaints are an important part of the feedback process and help us maintain and improve our standards.

You can report concerns or complaints in any of the following ways:

  • Talk to a doctor, nurse a member of the team or the practice manager;
  • Write or email our practice manager
  • You can raise your complaint directly with NHS England

To submit a complaint or request an internal review of a decision in writing or by email us at Cuckfield.reception@nhs.net

Before you do this you can get free, confidential advice from your local Healthwatch team.