Appointments

This is a service where local practices work together to offer extra appointments or additional clinics for patients. Sometimes if we are at capacity, we might be able to book you in for a HUB appointment at another local practice.  This service offers routine and pre-bookable appointments with a doctor or nurse, as well as evening and weekend appointments.

You could be offered an appointment at any of the practices within our Primary Care Network (PCN) these are: Cuckfield Medical Practice, the Vale surgery, Ouse Valley, Lindfield Surgery or Northlands Wood Surgery depending on availability. This will be confirmed by the receptionist at the time of booking. 

Some services at the practice are not routinely offered as part of the NHS contract, this means they are chargeable to patients. They include private medicals needed for HGV or Hackney licenses, insurance company requests, firearms paperwork etc. Appointments for private work are offered on Wednesday mornings at the practice. Please contact reception by telephone to arrange an appointment for private work, currently there is a 4-6 week wait for these slots.

If you are housebound and need an appointment, the practice can arrange to do a home visit. A GP will contact you first via telephone to discuss your needs and make an appropriate appointment for you. GPs usually carry out home visits during the lunch period 1-3pm.

choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If your GP or nurse has asked you to drop in a sample (for example –  a urine test, a stool test, a vaginal swab) and they have raised the request form – you can drop the sample to the reception desk at either site. Please drop samples in before 1.30pm, so that our courier can take them to the hospital laboratory in time for them to be analysed.

If the doctor has requested you hand in a sample, please note the following:

• Please ensure ANY sample you hand in clearly displays your name, date of birth, NHS number, & date of sample. Any problem with these identifiers may lead the lab to reject the sample. Reception may be able to provide you with a printed label.
• Please ensure the tops are tightly closed as any leaking samples will be rejected and pose an infection risk.
• Your sample must be accompanied with the sample request form.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.