Patient Responsibilities

Patients should extend the same courtesy and politeness to the Practice team as they would expect to receive.
Please remember that appointments are for one person only. Where another family member needs to be seen, even for the same symptoms, you need to make a separate appointment.
Many people do not realise that their appointment is 10 minutes long.

Cuckfield Medical Practice and The Vale Surgery would like to politely ask our patients to remember the following when attending an appointment with one of our doctors or nurses.

Please only bring one problem to the attention of the doctor; if you have other things you would like to discuss you will need to make another appointment
We understand that patients sometimes cannot help being late for an appointment. However, just one or two late patients each day can make the Surgery over-run considerably.

If you know you are going to be more than 10 minutes late, please try to phone ahead to re-book so that we do not waste appointments.

If you do arrive more than 10 minutes late and do not want to re-book your appointment, please be prepared it is at the discretion of the clinician as to if you will be seen and you may be asked to wait until the end of surgery to be seen.
Please remember that If you are unable to attend your appointment please cancel promptly so that the appointment can be made available for someone else.

You can cancel your appointment by ringing 01444 458738 or using our online services.
Please remember to tell us if your details change such as name, address, telephone number or email address.

If you have access to our online services then you will be able to change these details via your account.

If you do not have online access you can come into the Surgery and complete a change of address form. Please bring photo ID and proof of the new address.