If a clinician has referred you for ongoing investigation or care you can make direct contact with the care provider for an update by calling the appropriate number listed below. Please do not ask the reception staff to chase on your behalf unless you have been referred under the 2 week rule (and have been waiting for longer than 2 weeks) or are unable to make contact yourself.
If you have asked for a private referral from your GP please be advised that it will take approx. 5 working days. Please do not book your appointment until your referral has been sent to the appropriate provider.
- To contact any referrals made to BSUH (Brighton and Sussex University Hospitals) – Royal Sussex County Hospital (Brighton) or Princess Royal Hospital (Haywards Heath) please phone 03003038360 to liaise directly with their booking centre.
It can be a worrying time waiting for appointments and understandably you wish to be seen as soon as possible to discuss your ongoing health concerns.
Appointment letters are reviewed by the specialist teams, once they have received the referral, and are often then placed in an order of priority for future appointments. We understand at times that this can be frustrating as it may mean you are waiting longer than you anticipate to be seen. We are not always aware of the length of waiting times to be seen and thus cannot always tell you this at the time a referral is made.
If you have been referred on a ‘2 week wait’ referral pathway then you will definitely receive an appointment within 2 weeks. If you have not heard 10 days after your appointment with the health professional then please contact the surgery and we will review this for you. (You will be informed if it is a 2 week referral at the time.)
Patient Advice and Liaison Service (PALS)
If you have a question regarding a referral, our advice is to contact the Patient Advice and Liaison Service (PALS) and discuss the matter with them. They have direct access to NHS Hospital Services and can act on your behalf.
PALS, Royal Sussex County Hospital, Eastern Road, Brighton, BN2 5BE